Privacy policy
Privacy Policy
Last updated: August 18, 2026
This Privacy Policy explains how Watier collects, uses, discloses, and protects personal information when you visit or use our online store, place an order, create an account, communicate with us, or otherwise interact with our services. Our store is hosted by Shopify, which processes personal information to provide and improve the store platform.
Information we collect
Depending on how you interact with us, we may collect:
- Contact and identity information, such as your name, email address, telephone number, billing address, and shipping address.
- Order and transaction information, including products viewed or purchased, returns, refunds, payment status, and order history.
- Account information, preferences, and customer-service communications.
- Device and usage information, including IP address, browser, device identifiers, pages viewed, and interactions with the store.
- Payment information processed by Shopify and payment providers. We do not receive full payment-card details.
How we use information
We use personal information to:
- Process payments, fulfil orders, arrange shipping, returns, and refunds, and provide customer support.
- Create and manage customer accounts.
- Communicate about orders, services, and important updates.
- Detect fraud, secure the store, and enforce our terms.
- Improve and personalise the store and understand how it is used.
- Send marketing communications where permitted by law or with consent. You may unsubscribe at any time.
- Comply with legal, tax, accounting, and regulatory obligations and establish or defend legal claims.
Legal bases
Where the GDPR applies, we process personal data as necessary to perform a contract, comply with legal obligations, pursue legitimate interests that do not override your rights, and obtain consent where required.
How we share information
We may share personal information with Shopify; payment processors; fulfilment, delivery, technology, analytics, customer-service, and marketing providers; professional advisers; competent authorities where legally required; and parties involved in a business reorganisation. Providers may process information only for the purposes for which it was shared and according to applicable law.
Shopify
Shopify hosts our store and processes personal information about your use of the services. Information may be processed in countries outside your country of residence. Learn more at https://www.shopify.com/legal/privacy and manage certain Shopify privacy choices at https://privacy.shopify.com/en.
Cookies and similar technologies
We and our service providers use cookies and similar technologies to operate the store, remember preferences, measure performance, prevent fraud, and, where permitted, personalise marketing. Available consent and privacy controls may be presented through the store.
International transfers
Personal information may be processed outside the European Economic Area. Where required, appropriate safeguards are used, such as adequacy decisions or standard contractual clauses.
Retention and security
We retain personal information only for as long as reasonably necessary for the purposes described above, including legal, accounting, dispute, and security requirements. We use reasonable administrative, technical, and organisational safeguards, but no system is completely secure.
Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to processing; receive a portable copy of certain information; withdraw consent; and complain to a supervisory authority. Withdrawing consent does not affect processing carried out before withdrawal.
To exercise a privacy right, email service@watierco.com. We may need to verify your identity. Individuals in Portugal may also contact the Comissão Nacional de Proteção de Dados.
Children
The store is not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.
Third-party links
Our store may link to third-party websites or services. Their privacy practices are governed by their own notices.
Changes
We may update this Policy to reflect legal, operational, or service changes. The revised version will be published with a new update date.
Contact
For privacy questions or requests, email service@watierco.com. Watier is the controller of personal data collected directly for the purposes described in this Policy, except where another party acts as an independent controller.